1.Who this policy applies to
This policy applies to visitors to our public website, individuals who submit forms or booking requests, and users who interact with our digital channels. If you receive care at our facilities, additional notices may apply under applicable health privacy regulations.
2.Information we may collect
We may collect: identity and contact details (such as name, phone number, and email); appointment preferences and messages you send us; technical data such as IP address, device type, browser, and general location derived from IP; and usage information such as pages viewed and referring links. We do not intentionally collect sensitive health information through general contact forms unless you choose to provide it.
3.How we use your information
We use personal information to respond to inquiries, process appointment requests, improve our website and services, maintain security, comply with legal obligations, and communicate with you about your requests. Marketing communications, if any, will be sent only where permitted and with a clear way to opt out.
4.Legal bases (where applicable)
Depending on the context, we rely on consent, performance of a contract or pre-contract steps, legitimate interests (such as securing our systems and understanding aggregate usage), or legal requirements to process your data.
5.Sharing and disclosures
We may share information with service providers who assist us with hosting, analytics, email delivery, or customer support, subject to appropriate safeguards. We may disclose information if required by law, to protect rights and safety, or as part of a business transfer subject to applicable law. We do not sell your personal information.
6.Retention
We retain information only as long as needed for the purposes described in this policy, including to resolve disputes, enforce agreements, and meet legal, accounting, or reporting requirements.
7.Security
We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and protect your devices.
8.Your rights and choices
Where applicable law provides rights (such as access, correction, deletion, restriction, portability, or objection), you may contact us to exercise those rights. You may withdraw consent where processing is consent-based, without affecting the lawfulness of processing before withdrawal.
9.Cookies and similar technologies
We use cookies and similar technologies as described in our Cookie Policy. You can manage preferences through your browser settings where available.
10.International transfers
If personal information is transferred across borders, we take steps consistent with applicable law to ensure appropriate protection.
11.Children
Our website is not directed at children in a way that invites them to share personal data. If you believe we have collected information from a child inappropriately, please contact us and we will take appropriate steps.
12.Changes and contact
We may update this policy from time to time; the “Last updated” date will reflect material changes. For questions about this Privacy Policy or your personal information, please use the contact details shown on our Contact page.
For privacy-related requests, please reach out through our official contact channels.
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